CRM customer care

Your customers are unique, and their requests are too. Give them the right solutions.
Offer your customers outstanding service quality, attention focused on their needs, and customised solutions at every moment and on all channels and all devices.

Retain and increase customers satisfaction with a customer care CRM solution

Central Dashboard – Demandes clients

Central Dashboard
Customer requests

Ticket Management – Collecte, répartition et résolution rapide des demandes

Ticket Management
Collection, distribution and rapid resolution of requests

Reporting – Visualisation des performances service client

Reporting
Visualisation of customers service performance

Social Care
Management of requests via social networks

The strengths of differentiating and reassuring customer service include providing a point of entry for all post-purchase service requests, access to information, dissemination of information and a precise follow-up over time. It is ideal for customer service centers handling large volumes of requests or call centers, so bring added value to your solutions with a Customer Care CRM solution.

Attentive service, pertinent solutions, CRM focused on customer care

Centralise all requests for information from your customers, structure your solutions, be present at each step, follow-up and become THE partner with whom you want to move forwards.

Wait no longer and manage your ‘CUSTOMER CARE’ strategy with a CRM solution dedicated to processing your customers’ requests.

Advice and integration of customer care solutions

Customer Care
CRM
  • CRM BENCHMARK SOLUTIONS
  • CUSTOMER CARE OPTIMISATION PROCESS
  • CORE MODEL DESIGN
  • INTEGRATION, SPECIFIC DEVELOPMENT
  • TRAINING, SUPPORT, MAINTENANCE

Do you want to find out more? Request a workshop

Enjoy a free workshop to get advice from our CRM experts for your organisationOur free half-day Workshop at your premises enables you to meet our experts and gives you a very precise idea of the effective use of a CUSTOMER CARE CRM solution so that your customers get the best out of your services.

REQUEST

  • Thank you fill out the form below to request your workshop: